FAQ
FAQ
About your order
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Q. Where can I check my order history?
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A. After logging in, you can check it on the My Account page .
If you are not a registered member and would like to know the details of your past orders, please contact us using the inquiry form .
About product delivery
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Q: How will the products be delivered?
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A. We use reliable delivery companies to deliver your products quickly and safely. Details regarding delivery options and fees will be available when you place your order.
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Q. How long does delivery take? Can I change the delivery address?
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A. The delivery time of the product varies depending on the region you live in and the product contents. Normally, it will be delivered within 5 to 7 days after ordering. If you would like to change the delivery address, please let us know as soon as possible. You can change the delivery address as long as it is before the order is shipped.
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Q. Can I ship overseas?
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A. If you would like to ship to a customer living overseas, please contact us in advance.
Returns and Exchanges
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Q. Can I return or exchange products?
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A. Yes, if there is a problem with the product, please contact us within 7 days of receiving it. We will provide a refund or exchange.
For details, please refer to the return and exchange information.
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Q. If I want to return or exchange an item, how do I go about doing so? Also, who pays for the return shipping?
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A. If you receive a defective product, we will accept returns or exchanges if you contact us within 7 days.
Please note that in the case of returns or exchanges due to customer convenience, shipping and handling fees (550 yen including tax) will be borne by the customer.
*Please note that we may not be able to accommodate your request depending on the product and circumstances. For details, please see here .
Payment Method
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Q. What payment methods can I use online?
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A. We accept various payment methods, including credit card, bank transfer, cash on delivery, etc. For details, please see the "Payment Methods, Payment Timing, and Receipts" page.
We strive to ensure that everyone can use our services safely and securely.
About the product
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Q. I would like more detailed information about the ingredients and raw materials of the product.
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A. Our product pages provide detailed information about the ingredients and raw materials of each product. If you have any questions, our staff will be happy to answer them.
(Open weekdays from 9:00 to 18:00. Closed on Saturdays, Sundays, and holidays.)
For further information, please contact us
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Q. Please tell me about the product's effects and how to use it.
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A. The effects and usage of the products are described on each product page and product label. If you have any questions or concerns about the products, please feel free to contact us. Our staff will explain the details to you in detail.
(Open weekdays from 9:00 to 18:00. Closed on Saturdays, Sundays, and holidays.)
For further information, please contact us
About stores and services
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Q. Do you have a physical store?
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A. Currently, we only sell our products through our online shop. However, our products may be sold at our partner stores.
Please contact the store directly for stock availability.
Here is a list of our partner stores
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Q. Can I have the item gift wrapped or have a gift tag attached?
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A. We are currently preparing gift wrapping. We may be able to provide a simple gift wrapping, so please let us know when you place your order.
About Membership
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Q. Is there any benefit to becoming a member?
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A. If you register your address and other information, it will be easier to input it next time, making it easier to use.
We are also preparing a points system exclusively for members, so please look forward to it.
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Q. I registered but haven't received any emails.
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A. We will send you an email immediately after completing your membership registration and order receipt.
If you do not receive an email, it may be due to a delay in email delivery, an incorrect registered address, or an inability to send the email properly.
We apologize for the inconvenience, but please contact us using the inquiry form .
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Q. How do I cancel my membership?
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A. If you wish to cancel your membership, please contact us using the inquiry form .
(Please state that you wish to cancel your membership and include your registered name, phone number, and email address.)