Term of Service
The following terms and conditions apply to all on Vita Waltz Hong Kong website – vita-waltz.com/en-hk. Please read them carefully.
Users are kindly requested to follow the Terms of Use when using the Service.
Term of Service
1. Scope and changes to these Terms
These Terms establish the rules between the Company, which operates the Service, and the Users, so that the Users can enjoy and use the Service provided by Our Company with peace of mind. These Terms apply to all relationships between our company and users.
In addition to these Terms, the terms and conditions, shopping guides, etc. (hereinafter referred to as "Various Terms, etc.") separately established by Our Company for each service constitute a part of these Terms. However, if various regulations, etc. have provisions that differ from these Terms, the various regulations, etc. will be applied with priority.
And These terms of service apply whenever a user uses our service for shipping outside of Japan. Users must comply with these terms of service when using such service.
2. Use of the service
Users must not commit wrongdoing in use of the Service, for example, destroying or disturbing functions of our servers/networks. If we judge any act of a user a wrongdoing, we may restrict the user’s use of the Service or terminate the user’s registration without prior notice. In this case, we shall bear no liability for any damages the user incurs arising from the restricted use and the like.
3. User registration
1．Anyone who agrees to these terms can register as a member.
2．However, if we determine that the user registration is inappropriate, such as if the application is from a person who has violated these Terms, we may cancel the registration and the reason will not be disclosed.
3．When registering a credit card, the credit card must be in the member's name.
4．If you are under the age of 18 and wish to apply for membership, you must obtain the consent of your guardian in advance.
5．Already registered members are prohibited from applying for duplicate registration.
6．If a member is requested by the Company to confirm or prove membership registration details, the member shall respond within the period specified by Our Company.
7．Our Company may cancel membership registration even after membership registration if any of the following items apply.
(1)If it is discovered that a person wishing to become a member has previously been subject to disciplinary action such as cancellation of membership registration due to violation of these Terms of Use, etc.
(2)If the applicant's application details contain false information
(3)If it is discovered that the applicant has not received the product for a long period of time without justifiable reason or has defaulted on other obligations.
(4)If it is discovered that the person wishing to become a member has engaged in acts prohibited by Our Company in the past.
(5)If Our Company determines that the person wishing to become a member belongs to an anti-social force such as a mafia or organized crime group.
(6)If Our Company determines that approving membership registration is inappropriate for the operation of this service.
4. Management of User IDs and Passwords
Users must strictly manage their IDs, passwords, etc. associated with this website, and must not transfer or lend them to a third party or otherwise improperly handle them.
Users must assume liability for any damage arising from their negligent use of this website, or the inadequate management or third-party use of their IDs, passwords, etc., and Our company will not assume any liability whatsoever for such damage.
5. Amendment of these Terms of Service without Notification
These terms of service may, as necessary, be amended without advance notice. Please check the latest version of these terms of service on this website.
6. Change registration information
1．If your address, telephone number, or other registered information changes, please promptly complete the procedures to change your registered information.
2．Our company will not be held responsible for any damage caused to members due to failure to register changes.
7. User prohibitions
1．The following acts are prohibited.
Acts that infringe on the copyrights, patents, utility model rights, design rights, trademark rights, personal rights, honor rights, portrait rights, privacy rights, publicity rights, and other rights of third parties.
(1)Acts that infringe on or damage the property, trust, etc. of other users or third parties other than other users.
(2)Acts that cause disadvantage to other users or third parties other than other users.
(3)Acts that slander or threaten other users or third parties other than other users.
(4)Acts that interfere with the operation of this service.
(5)転売目的でサンプル品を利用する行為
(6)A member registering as a member with information that is not factual (including name, address, telephone number, email address, credit card number, and any other personal information) as their own information.
(7)Acts that do not comply with these Terms and Conditions and other terms and conditions.
(8)Acts that our company deems inappropriate
2．If we determine that a user's behavior when using this service falls under any of the above, we will eliminate the behavior without prior notice to the user, and then suspend use of this service or cancel membership registration,we may take measures such as deletion.
3．If there is damage suffered by our company due to violation of the terms, it is prohibited to prevent claims for damages.
8. Purchasing products
1．If you wish to purchase products from this site, you must apply using the prescribed method.
2．When we send an email to the user confirming the order details, a sales contract regarding the product will be established between the user and our company.
3．前項の規定にかかわらず、本サービスの利用に関して不正行為または不適当な行為があった場合や、転売目的と判断される利用があった場合、当社は売買契約について取消、解除その他の適切な措置を取ることができるものとします。
4．The payment amount for the product is the product purchase price and shipping fee. (Some free shipping)
5．Payment for products shall be made using a credit card in the user's name or electronic money payment.
9. Products
1．Products listed on this site (https://vita-waltz.com/en-hk) can only be delivered to Hong Kong.
2．Depending on the product, we may not accept order cancellations.
3．If the delivered product has a defect or is different from the product you applied for, we will refund your money. Please note that it cannot be exchanged for a substitute product.
4．If the delivered product is not received and is returned due to a user's defect or convenience, it will be treated as a return due to the user's reasons, and the actual cost of return shipping will be charged. Additionally, we are unable to reship the product.
10. Price
1. All prices on Vita Waltz online website are processed in Hong Kong Dollars (HK$).
2. All prices listed on Vita Waltz online website are current however are subject to change without advanced notice.
11. Review
1．You can post reviews on this service.
2．Our company may perform the following processing on reviews posted by members without obtaining the member's prior consent. We may also contact members regarding posted reviews.
(1)Examine the content.
(2)To post or not to post on this site.
(3)Modify and post on this site.
(4)Modifying or deleting reviews posted on this site after they have been posted.
3．You may not edit or delete posted reviews yourself, or have us do so.
4．You will not make any posts that fall under the following reasons. If a post is made that falls under any of the following reasons, our company may delete the post, suspend use of this service, or take measures to restrict use. Please note that our company will determine whether or not a product is subject to such measures, and we will not disclose the reasons for the measures. Additionally, even if the following reasons do not apply, posts may be deleted due to unavoidable circumstances for the management and operation of this service.
(1)Contains content unrelated to this service.
(2)Contains content that is not based on the user's own experience.
(3)Contains content for your own commercial purposes.
(4)Contains content that is contrary to facts or false content.
(5)Many comments with the same content.
(6)Including inquiries and complaints regarding the services and functions of this service.
(7)Content that infringes or may infringe on copyrights, patent rights, utility model rights, design rights, trademark rights, moral rights, honor rights, portrait rights, privacy rights, publicity rights, and other rights.
(8)Contents that include matters related to the privacy of others.
(9)Contains other people's names, names, e-mail addresses, addresses, telephone numbers, and other information that can identify individuals.
(10)Contents that include advertisements, promotions, sales activities, public office election campaigns, solicitations for specific ideas or religions, or similar content.
(11)Items containing pornographic novels/photos, solicitations for sexual intercourse, or other obscene content.
(12)Contains content that induces and promotes extreme violence, cruelty, or crime against children and young people, and obstructs their healthy development.
(13)Contains content that violates or may violate laws and public order and morals.
(14)Contains discriminatory expressions.
(15)Contains content that is or may be contrary to the theme or purpose of this service.
(16)Contains nonsense or grotesque content
(17)Contents or expressions that our company deems inappropriate for this service.
12. Email
1．When sending or receiving e-mail to our company as a member, please use the same e-mail address as your registered information.
2．We will not be held responsible for any disadvantage or damage caused to the user due to sending or receiving information using a different email address than the one registered.
3．We reserve the right to select and determine the information that we post on our site or in emails we send to users.
4．When users reply to e-mails from our company, they shall do so using the method specified by our company.
5．If a member replies using a method different from the method specified by our company, we will not be responsible for any disadvantage or damage caused to the user.
6．The contents of the e-mail body are the responsibility of the sender.
13. Withdrawal
Members who wish to withdraw from membership shall notify the Company in accordance with the prescribed procedures, and will be withdrawn from membership upon completion of the withdrawal process by the Company. However, the member agrees in advance that the relationship with the Company due to the use of this service prior to the withdrawal of membership will not be extinguished by the withdrawal of membership.
14. Interruption/stopping of services
In the following cases, our company may temporarily suspend or stop all or part of the service without obtaining the user's consent.
(1)In case of regular maintenance, update, or emergency of this service or related network, etc.
(2)When it is difficult to provide services due to fire, power outage, natural disaster, or other force majeure.
(3)If system operation becomes difficult due to system failure, unauthorized access from a third party, computer virus infection, or other reasons.
(4)If our company determines that it is difficult to provide the service due to unforeseen circumstances.
15. Prohibition of unauthorized reproduction and redistribution
1．Unauthorized copying, reproduction, and secondary use of this service, this site, and other content owned by our company is prohibited.
If any act prohibited by copyright law or other laws is discovered, our company may take legal action.
2．If any dispute arises with a third party due to violation of the above provisions, the user shall resolve the dispute at its own responsibility and expense. Furthermore, you will not cause any damage, loss, or disadvantage to our company.
16. Personal Information Protection Policy
Our company promises to handle the personal information of users properly in accordance with our personal information protection policy. For details, please refer to “Personal Information Protection Policy.”
17. Governing Law and Jurisdiction
These terms of service are governed by the laws of Japan.
18. Dates of Establishment and Revision of these Terms of Service
Established on June 1,2024