About delivery methods and shipping fees
About delivery of products
Your order will be shipped within 1 to 4 business days (excluding weekends and holidays).
(Ordered items will be shipped using a delivery method appropriate to the product contents and delivery area. Please note that you cannot specify the delivery company.)
In addition, product shipping is limited to within Japan.
Please contact us separately for shipping to customers living overseas.
About refrigerated delivery services
Due to the nature of the products, " Tomimoto Enzyme Concentrated Liquid - Gotu Kola Enzyme " and " Tomimoto Enzyme Concentrated Liquid - Boysenberry & Blackcurrant " will be shipped by [Frozen Delivery Service].
If you order both room temperature and frozen products, they will be delivered in separate packages.
*The reason why the product is delivered by frozen courier service is to prevent the yeast from becoming live and becoming activated by temperature and shaking during delivery, which could cause the contents to leak out.
*Due to the nature of the product, it will not freeze and can be consumed immediately.
Delivery date and time
Please note that delivery dates and times cannot be specified.
Changing the delivery address before shipping
We can only change the delivery address before the product is shipped.
If you wish to change your mind, please contact us as soon as possible. Please note that we cannot accept changes after the product has been shipped.
How to change the delivery address after shipment and check the delivery status
If you would like to change the delivery address or delivery date and time after the product has been shipped, please follow the procedure on the Yu-Pack (Japan Post) or Kuroneko Yamato website below.
■Postal tracking service: https://www.post.japanpost.jp/receive/tracking/
■ Baggage inquiry system: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko?
*The "inquiry waybill number" can be found in the email sent on the shipping date.
about shipping cost
[Room temperature products]
Nationwide flat rate (excluding Okinawa Prefecture): 800 yen (tax included)
Okinawa Prefecture: 1,000 yen (tax included)
[Frozen products]
An additional 300 yen (tax included) will be added to the above.
*If you order both room temperature and frozen products together, they will be packed separately based on their temperature range, but there will be no additional charge.
Regarding long-term absence and refusal to receive parcels
If you would like us to resend an item that has been returned to us due to an extended absence or refusal to accept it, we will resend the item at your expense.
*The basic storage period for products at the delivery company is approximately one week.
*Please note that we cannot redeliver or forward items to another address once they have been shipped.
If you refuse to accept the parcel due to your own reasons or if the parcel is returned due to an extended absence, we will charge you the round-trip shipping fee and an administrative fee (※1) at a later date.
If we need to resend the item at a later date, we will also charge you the shipping fee for the resend.
Please be aware of this before purchasing.
(※1) The administrative fee is 550 yen (tax included).